At Sea & Speed we prioritise your satisfaction and strive to provide exceptional customer care. Our dedicated support team is here to assist you with any questions, concerns, or assistance you may need. Whether you have inquiries about our products, need help navigating our website, or require assistance with an order, we're committed to delivering prompt and friendly support.

You can reach out to our customer care team through the contact details at the bottom of each page, where you'll find various ways to connect with us. We value your feedback and are always eager to hear from you. Your experience matters, and we are here to ensure it's nothing short of excellent.

Your satisfaction is our top priority, and we look forward to serving you with the utmost care and attention.

At Sea & Speed, we understand that prompt and secure shipping is crucial to your shopping experience. That's why we offer insured global shipping through our trusted partner, DHL. When you place an order with us, rest assured that our team works diligently to dispatch your items within two days. Whether you're around the corner or across the globe, our commitment is to deliver your purchase swiftly and securely.

Our partnership with DHL ensures a reliable shipping experience, complete with tracking information so you can monitor your order's journey to your doorstep. We strive to make your shopping experience seamless from the moment you click "purchase" to the exciting moment you receive your package.

If you have any specific shipping inquiries or need assistance, please don't hesitate to reach out to us.

At Sea & Speed, we stand behind the quality and craftsmanship of our watches, and we want you to be completely satisfied with your purchase. If, for any reason, you wish to return your watch, we offer a hassle-free returns policy. Any item must be returned within 14 days of purchase in the same pristine condition as it was sold. For watches, please ensure they are unworn. Once we receive your return and verify its condition, a full refund will be promptly issued. Your satisfaction is our priority, and we strive to make the returns process as straightforward as possible. If you have any questions or need assistance, please don't hesitate to contact our dedicated customer care team.

At Sea & Speed, we take pride in the quality and durability of our watches. To ensure your confidence in your purchase, we provide a comprehensive 12-month warranty on every watch sold. This warranty covers manufacturing defects and faults, offering you peace of mind and a commitment to the excellence we uphold. In the rare event that your watch experiences any issues within the warranty period, simply contact our customer care team. We are dedicated to resolving any concerns promptly, ensuring your satisfaction with our timepieces. Please review our detailed warranty terms for more information on coverage and exclusions. Thank you for choosing Sea & Speed—where craftsmanship meets assurance.

Warranty Terms & Conditions 

This Watch Warranty and general item ("Warranty") is provided by Sea & Speed Ltd ("Sea & Speed") and applies to watches purchased directly from our website (www.seaandspeed.com) and all other items. By purchasing from Sea & Speed, you agree to the terms and conditions outlined below:

1. The warranty period is valid for 12 months from the date of purchase.

2. This warranty covers manufacturing defects and faults in materials or workmanship. Sea & Speed will, at its discretion, repair or replace any components or the entire watch or item deemed to be defective.

3. The warranty does not cover damage resulting from accidents, misuse, neglect, unauthorized repairs, or normal wear and tear or water damage.

Important Note: Vintage Watches and Water Exposure

For customers considering the purchase of vintage watches from Sea & Speed, it's crucial to note that these timepieces are not designed or covered for swimming or water-related activities. Vintage watches often come with unique features and materials that may not provide the same water resistance as modern counterparts.

Vintage watches are intended for everyday wear but are not suitable for submersion in water. Avoid exposing vintage watches to water, moisture, or humidity to preserve their condition and prevent potential damage.

Care and Maintenance Recommendations:

-Refrain from wearing vintage watches during activities involving water, such as swimming, showering, or washing hands.

If accidental exposure to water occurs, promptly dry the watch with a soft cloth and store it in a cool, dry place.

Regularly check the watch's seals and gaskets to ensure they remain intact, as these components may degrade over time.

Not Covered by Water Damage Warranty

Any water damage resulting from swimming or submersion is not covered under the warranty.

At Sea & Speed, we value the authenticity and character of vintage watches. To ensure the longevity of your vintage timepiece, please adhere to these guidelines and contact our customer care team for further assistance or information. 

4. To initiate a warranty claim, please contact our customer care team at info@seaandspeed.com. Provide proof of purchase and a detailed description of the issue.

5. Sea & Speed will, at its discretion, repair the watch using new or refurbished parts or replace it with an equivalent model. If the exact model is not available, a watch of equal value will be provided.

6. Customers are responsible for shipping the watch to Sea & Speed for warranty service. Sea & Speed will cover the cost of return shipping.

7. Any attempt to open the watch case by unauthorized persons will void the warranty.

8. Sea & Speed's liability under this warranty is limited to the repair or replacement of the watch. Sea & Speed is not liable for any consequential or incidental damages.

9. Sea & Speed reserves the right to modify or terminate this warranty at any time, with changes effective for subsequent purchases.

By purchasing a watch from Sea & Speed, you acknowledge and agree to these warranty terms and conditions. For questions or assistance, please contact us at info@seaandspeed.com 

Feel free to get in touch with us at Aspire, located at 2 Infirmary Street, Leeds, LS1 2JP. Any meetings are via appointment only due to security reasons. You can reach our friendly team by phone at 0113 350 3540 or drop us an email at info@seaandspeed.com. Whether you have questions, feedback, or need assistance, we're here to help.

We store all watches offsite at a secure vault facility.